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FAQ

frequently asked questions

We have extensive house cleaning services, including apartment cleaning, recurring maid services, deep cleaning, move-in and move-out cleaning, disinfection, and office cleaning.
 
Our standard house cleaning services are customized to meet your needs. They typically include vacuuming, dusting, wiping down surfaces, bathroom and kitchen cleaning, and other essential services.
 
Our house cleaners arrive equipped to complete the work with eco-friendly cleaning products to ensure the best results. You don’t have to supply anything.
We carry insurance for all our cleaners and train them to clean your house to your satisfaction.
A standard-size home takes about three hours to clean. Your home may take more or less depending on its size and which services you request.
Deep cleaning is when our house cleaners scrub your house from top to bottom. We leave nothing undone. This level of cleaning is required to maintain a clean, healthy environment for your family.
We recommend requesting deep cleaning services once or twice a year to ensure your home is as clean as possible.
Your deep cleaning services should include cleaning inside, behind, and under appliances, cabinet cleaning, grout cleaning, window washing, and more.
Our cleaning crews can generally clean about 1,000 square feet per hour during your move-in/move-out cleaning services.
Our team is available for move-in and move-out cleaning services for apartments.

Monday – Friday 8am-5pm

We do not charge a rescheduling fee as long as it is done before 24 hours of your original booking.
No, unless it’s within the 24 hours window. Within this 1 day window, if you decide to cancel, the clean will be credited to your account at no penalty for future use.
We are fully licensed, insured and bonded!

In some instances “Harsh chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 1 business day of the original appointment.
No, are rates are calculated by the information you provide on our booking page.
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.
Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.
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